Privacy policy.

Parcelpet Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. This Privacy Policy explains to you what personal information we collect and how we may use it.

What data do we collect

When you buy anything from our website we collect personal information from you including name, email address, payment and delivery addresses, phone number and delivery instructions. 

We also record pet details, including name, weight and type. 

We do not collect sensitive information about you.

How your data is stored

All your information is held on secure servers. We strictly adhere to the requirements of the data protection legislation in theUK. 

We treat all your personal data as fully confidential.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation

How we use your data

We use your personal information to:

  • Provide you with the services which you request
  • Verify your identity for security purposes
  • Marketing our services and products

Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. This is just so we can better understand our customer needs and improve the website and our services for you.

We do not sell, rent or exchange your personal information with any third party for commercial reasons.

What we will contact you about

There are two types of communication you might receive from us, transactional emails and marketing emails.

Transactional emails are things like:

  • Telling you that your order was successful
  • Alerting you that there was a problem with your payment
  • To let you know your order is on its way
  • To tell you if a refund has been processed

Marketing emails include:

  • Special offers
  • Telling you about new initiatives which might benefit you, such as loyalty or refer a friend offer
  • Tips on health, behaviour, happiness of your pet (including cute photos)
  • News to help you make informed choices on the best choices for your pet
  • To ask for your feedback
  • To tell you about a competition

We will make sure that our contact with you is relevant, based on the information you give us.

Your contact preferences

We will only contact you with your consent.

You can opt out at any time from just marketing emails or from both marketing and transactional emails. But remember, if you opt out of marketing emails, you will miss out on offers, the chance to earn commission from our ‘Refer a friend’ scheme and if you opt out of all emails then we won’t be able to let you know when your delivery is coming or if there is a problem with your order.

You can change your preferences and opt out of emails via your account. Or you can re-mail

If your details change, please let us know so we can continue to stay in touch.

Your payment security

We take our payment security responsibilities very seriously and make every effort to ensure your transaction is secure. Our site uses high level SSL encryption technology which is the most advanced security software currently available for online transactions.

You can see evidence of our security credentials if you look in the address bar in your browser. You will notice a small padlock and https (rather than just http) before

This is how you can tell our website is using secure technology.

At the point of payment, you are transferred to a secure page on the website to a reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our employees and contractors never have access to it. This means that we never have direct access to your payment details, unless you make a purchase via our customer services team.

If you do choose to ring our customer services team to make a purchase on your behalf, we will enter your payment details into our website directly, without recording them anywhere else. 

We will not transfer your information outside the EEA (European Economic Area) without your consent.

If you have any questions about this privacy policy, please contact us via

Cookie policy.

This website uses cookies to collect information. 

Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smartphones or tablets) as you browse this website. Please note, cookies can’t harm your computer.

What are cookies are used for

Cookies are used to improve your user experience by keeping track of what’s in your basket and to remember you when you return to our site. 

This makes the interaction between you and our website faster and easier for you.

We use cookies to keep track of any pet information you may enter in to the site to ensure you don’t have to keep typing in the same information when you return to that page. Cookies are also used to tailor the products and services offered and advertised to you, both on this website and elsewhere.

To shop at you need to have cookies enabled, otherwise many of the features of the website won’t work properly.

The sort of cookies used

Some cookies we use collect information about your browsing behaviour when you visit our site via the same computer or device.

This includes information about pages viewed and your journey around our website.

Our site uses Google Analytics. Google Analytics uses a first party cookie and JavaScript code to anonymously track how visitors interact with our website, including where they came from and what they did on our site. 

We use this information to make our website easier to use and our  service better.

We do not use cookies to collect or record information such as your name, address or other such personal details.

Who sets the cookies

The cookies stored on your computer or other devices when you access this website are set by Parcelpet Ltd, our suppliers who partner with us to help deliver a high quality website and other third parties we work with. 

Cookies may be set by third parties who participate with us in affiliate marketing programs.

None of these third parties collect any personal data from which they would be able to identify individual customers.

Cookie consent

By using this website, you consent to having the above cookies stored on your computer or device.

Please note that if you choose to disable any or all of the cookies set by this website, some website functionality may no longer be available to you.

If you want to disable cookies, please go to the Network Advertising Initiative. Please note, we are not responsible for the content of external websites.